:root{
  --bg:#ffffff; --panel:#ffffff; --line:#e6ebf2; --text:#1f2a37; --muted:#6b7a90;
  --b0:#e8f1fb; --b1:#c5dbf4; --b2:#8fbbe8; --b3:#4a8fd6; --b4:#1f5fb3; --b5:#0b3d91;
  --sel:#8e24aa; --sel2:#c62828; --ok:#2e7d32; --warn:#e65100; --live:#d81b60;
  --radius:10px; --shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.08);
}
*{box-sizing:border-box}
html,body{margin:0;background:#f5f7fb;color:var(--text);font:14px/1.45 -apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
.hidden{display:none!important}
.muted{color:var(--muted)} .hint{color:var(--muted);font-size:12.5px;margin:4px 0 10px}
.center{text-align:center}
a,.link{color:var(--b4);background:none;border:0;cursor:pointer;font:inherit;padding:0;text-decoration:underline}
h1{font-weight:600;font-size:22px;margin:0 0 6px}
h2{font-weight:600;font-size:15px;margin:0 0 6px;color:#2b3a4e}
.top{display:flex;align-items:center;gap:24px;padding:14px 22px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.brand{display:flex;align-items:center;gap:12px;min-width:260px}
.logo{height:40px;width:auto}
.title{font-size:20px;font-weight:600;color:#213247}
.sub{font-size:12px;color:var(--muted)}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#bbb;margin:0 4px 0 2px}
.dot.on{background:var(--ok);box-shadow:0 0 0 3px rgba(46,125,50,.15)}
.dot.bad{background:var(--sel2)}
.tabs{display:flex;gap:4px;flex:1}
.tabs button{border:0;background:none;padding:8px 12px;border-radius:8px;font:inherit;color:#3a4a60;cursor:pointer}
.tabs button.on{background:var(--b0);color:var(--b5);font-weight:600}
.who{font-size:13px;color:var(--muted)}
.filters{display:flex;gap:10px;flex-wrap:wrap;padding:12px 22px 0}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:8px;overflow:hidden;background:#fff}
.seg button{border:0;background:none;padding:6px 11px;font:inherit;cursor:pointer;color:#3a4a60;border-right:1px solid var(--line)}
.seg button:last-child{border-right:0}
.seg button.on{background:var(--b4);color:#fff}
.tab{padding:14px 22px 40px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;margin-bottom:14px}
.panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:6px;flex-wrap:wrap}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.row.center{justify-content:center;margin-top:10px}
.dash-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(360px,.9fr);gap:14px}
.dash-grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media (max-width:1100px){.dash-grid,.dash-grid2{grid-template-columns:1fr}}
.map-wrap{width:100%;aspect-ratio:980/560;position:relative}
.map-wrap svg{width:100%;height:100%}
.usmap .st{fill:var(--b0);stroke:#fff;stroke-width:1;cursor:pointer;transition:fill .2s}
.usmap .st:hover{stroke:#213247;stroke-width:1.5}
.usmap .st.sel{fill:var(--sel)!important;stroke:#fff}
.usmap .lbl{font-size:9px;fill:#213247;pointer-events:none;font-weight:600;opacity:.85}
.usmap .lbl.dark{fill:#fff}
.usmap .pin{fill:var(--live);stroke:#fff;stroke-width:1.5}
.usmap .ring{fill:none;stroke:var(--live);stroke-width:2;animation:ring 1.4s ease-out infinite;transform-origin:center}
@keyframes ring{0%{r:6;opacity:.9}100%{r:22;opacity:0}}
.legend{display:flex;gap:10px;align-items:center;justify-content:center;margin-top:10px;font-size:12px;color:var(--muted);flex-wrap:wrap}
.legend .sw{display:inline-block;width:38px;height:12px;border-radius:2px;vertical-align:middle;margin-right:4px}
.legend .sel-sw{background:var(--sel)}
.donuts{display:flex;justify-content:space-around;gap:8px;flex-wrap:wrap}
.donut{width:120px;text-align:center}
.donut svg{width:110px;height:110px}
.donut .lab{font-size:12px;color:var(--muted);border-bottom:1px solid var(--line);padding-bottom:4px;margin-bottom:8px}
.donut .val{font-size:16px;font-weight:600;fill:#213247}
.donut .sub{font-size:11px;color:var(--muted)}
.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl th{text-align:left;font-weight:600;color:var(--muted);font-size:12px;border-bottom:1px solid var(--line);padding:6px 8px;white-space:nowrap}
.tbl td{padding:7px 8px;border-bottom:1px solid #f0f3f7;vertical-align:middle}
.tbl tr:hover td{background:#f8fafd}
.tbl td.num,.tbl th.num{text-align:right}
.swatch{display:inline-block;width:14px;height:10px;border-radius:2px;margin-right:6px;vertical-align:middle}
.pill{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11.5px;font-weight:600;background:#eef2f7;color:#3a4a60;white-space:nowrap}
.pill.completed{background:#e6f4ea;color:#1b5e20}.pill.missed{background:#fdecea;color:#b71c1c}.pill.voicemail{background:#fff4e5;color:#e65100}
.pill.ringing{background:#fce4ec;color:#880e4f}.pill.in-progress{background:#e3f2fd;color:#0d47a1}.pill.spam{background:#eceff1;color:#455a64}
.pill.twilio{background:#e8eaf6;color:#283593}.pill.callrail{background:#e0f2f1;color:#00695c}
.bars{display:flex;flex-direction:column;gap:6px}
.bar-row{display:grid;grid-template-columns:120px 1fr 90px;align-items:center;gap:8px;font-size:12.5px}
.bar-row .track{height:14px;background:#eef2f7;border-radius:3px;position:relative;overflow:hidden}
.bar-row .fill{height:100%;background:var(--b4);border-radius:3px}
.bar-row .fill.miss{position:absolute;left:0;top:0;background:var(--sel2);opacity:.85}
.bar-row .v{color:var(--muted);text-align:right;white-space:nowrap}
.live-list{display:flex;flex-direction:column;gap:6px;max-height:220px;overflow:auto}
.live-item{display:flex;gap:10px;align-items:center;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:#fff}
.live-item .pulse{width:10px;height:10px;border-radius:50%;background:var(--live);box-shadow:0 0 0 0 rgba(216,27,96,.5);animation:pulse 1.4s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(216,27,96,.5)}100%{box-shadow:0 0 0 10px rgba(216,27,96,0)}}
.live-item .main{flex:1;min-width:0}.live-item .main b{display:block}
.live-item .path{font-size:12px;color:var(--muted)}
.btn{border:1px solid var(--line);background:#fff;padding:7px 12px;border-radius:8px;font:inherit;cursor:pointer;color:#213247}
.btn:hover{background:#f3f6fa}
.btn.primary{background:var(--b4);color:#fff;border-color:var(--b4)}
.btn.danger{color:#b71c1c;border-color:#f3c9c9}
.btn.small{padding:4px 8px;font-size:12px}
.input,.select{border:1px solid var(--line);border-radius:8px;padding:7px 10px;font:inherit;background:#fff;color:var(--text)}
.input.tiny{width:70px;padding:4px 6px}
.field{display:block;margin:8px 0;font-size:13px;color:#3a4a60}
.field .input{display:block;width:100%;margin-top:4px}
.chk{display:inline-flex;align-items:center;gap:6px;font-size:13px}
.err{color:#b71c1c;font-size:13px;min-height:18px;margin-top:6px}
audio{height:30px;max-width:230px;vertical-align:middle}
/* login */
.login{position:fixed;inset:0;display:flex;align-items:center;justify-content:center;background:linear-gradient(160deg,#f5f7fb,#e8f1fb)}
.login-card{background:#fff;padding:32px;border-radius:14px;box-shadow:0 10px 30px rgba(16,24,40,.12);width:360px}
.login-card label{display:block;margin:10px 0;font-size:13px}.login-card input{display:block;width:100%;margin-top:4px;padding:9px 10px;border:1px solid var(--line);border-radius:8px;font:inherit}
.login-card .btn{width:100%;margin-top:10px}
.login-logo{height:48px;margin-bottom:10px}
/* flows */
.flows-grid{display:grid;grid-template-columns:330px 1fr;gap:14px}
@media (max-width:1000px){.flows-grid{grid-template-columns:1fr}}
.flow-list{display:flex;flex-direction:column;gap:6px}
.flow-item{border:1px solid var(--line);border-radius:8px;padding:8px 10px;cursor:pointer;display:flex;justify-content:space-between;gap:8px;align-items:center}
.flow-item.on{border-color:var(--b4);background:var(--b0)}
.flow-item .n{font-weight:600;font-size:13px}.flow-item .m{font-size:11.5px;color:var(--muted)}
.flow-tree{display:flex;flex-direction:column;gap:10px;margin-top:10px}
.step{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:#fff;position:relative}
.step.root{border-color:var(--b4)}
.step.ghost{border-style:dashed;color:var(--muted)}
.step .sh{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px}
.step .kind{font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#fff;padding:2px 8px;border-radius:999px}
.kind.menu{background:#5e35b1}.kind.schedule{background:#00897b}.kind.ring{background:#1e88e5}.kind.voicemail{background:#fb8c00}.kind.hangup{background:#757575}.kind.say{background:#8d6e63}
.step .sid{font-size:11px;color:var(--muted)}
.step .grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:8px}
.step .opt{display:grid;grid-template-columns:44px 1fr 1fr 28px;gap:6px;align-items:center;margin:4px 0}
.step .tgt{display:grid;grid-template-columns:1fr 28px;gap:6px;align-items:center;margin:4px 0}
.step .rowline{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:4px 0;font-size:13px}
.step .rowline .input,.step .rowline .select{padding:4px 8px}
.step .nextlab{font-size:12px;color:var(--muted)}
.branch{margin-left:26px;border-left:2px solid var(--b1);padding-left:14px;position:relative}
.branch:before{content:"";position:absolute;left:-2px;top:16px;width:12px;height:2px;background:var(--b1)}
.branch-lab{font-size:12px;color:var(--b5);font-weight:600;margin:6px 0 4px}
.flow-toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:8px 0;position:sticky;top:64px;background:#fff;padding:8px 0;z-index:2;border-bottom:1px solid var(--line)}
.flow-desc{white-space:pre;font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12px;background:#f8fafd;border:1px solid var(--line);border-radius:8px;padding:10px;margin-top:10px;overflow:auto}
.modal{position:fixed;inset:0;background:rgba(16,24,40,.45);display:flex;align-items:center;justify-content:center;z-index:20}
.modal-card{background:#fff;border-radius:14px;padding:22px;width:min(560px,92vw);max-height:90vh;overflow:auto;box-shadow:0 20px 60px rgba(0,0,0,.25)}
.toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);background:#213247;color:#fff;padding:10px 16px;border-radius:10px;z-index:30;font-size:13px}
.events{font-size:12.5px}.events div{padding:3px 0;border-bottom:1px solid #f0f3f7}.events .t{color:var(--muted);margin-right:8px;font-family:ui-monospace,Menlo,Consolas,monospace}